Shipping & Return Policy
Pure Change Shipping and Delivery
UPDATED: February 1, 2017
We endeavor to ship all orders within 24 hours of receipt. Orders placed Friday afternoon through Sunday will ship the following Monday. Shipping charges are calculated based on speed or shipping option you chose, plus the weight of the items. To reflect the policies of the shipping companies we use, all weights are rounded to the next full pound. On rare occasions, the actual shipping and handling charge may differ slightly from the quoted charge. Orders over $50 is eligible for free Ground shipping within the US. Except for Alaska, Hawaii and Puerto Rico.
At this time we do not ship internationally.
Pure Change Return and Refund Policy
UPDATED: July 28, 2017
We have a 30-day return policy on any unopened items from the arrival of your product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. There is no refund on the original shipping cost.
How to start a refund request
Click here to start a return. There you will obtain you RMA number and shipping label.
Once we receive the package we will review the request and issue the return. Please allow up to 2 business days for the return to be issued once we receive it.
If you have any questions you can always contact customer support on Weekdays, 9am – 5pm EST. Telephone: 1-888-872-0244 or by email at firstname.lastname@example.org.