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UPDATED: MAY 27, 2020
DUE TO COVID-19 WE ARE EXPERIENCING DELAYS ON SHIPPING ORDERS OUT. THIS ALSO INCLUDES ORDERS PLACED WITH EXPEDITED SHIPPING.
We endeavor to ship all orders within 24 hours of receipt. Orders placed Friday afternoon through Sunday will ship the following Monday. Shipping charges are calculated based on speed or shipping option you chose, plus the weight of the items. To reflect the policies of the shipping companies we use, all weights are rounded to the next full pound. On rare occasions, the actual shipping and handling charge may differ slightly from the quoted charge. Orders over $100 are eligible for free Ground shipping within the US. Except for Alaska, Hawaii, and Puerto Rico.
International shipping:
At this time we do not ship internationally.
UPDATED: July 28, 2017
We have a 30-day return policy on any unopened items from the arrival of your product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. There is no refund on the original shipping cost.
Non-returnable items:
Gift cards
How to start a refund request
Click here to start a return. There you will obtain your RMA number and shipping label.
Once we receive the package we will review the request and issue the return. Please allow up to 2 business days for the return to be issued once we receive it.
If you have any questions you can always contact customer support on Weekdays, 9am – 5pm EST. Telephone: 1-888-872-0244 or by email at support@purechange.co.